Symptoms: You may come across Update error ID: 1001 whenever try to update Quick Heal with following symptoms while updating Quick Heal desktop products like Antivirus Pro/Internet Security/Total Security:
Cause: This issue basically occurs due to specific file/definition of update packager downloading failure or interruption occurs during the update. There are various reasons like as below due to which situation arrives:
How do resolve this issue?
1. Retry to update after some time or connect alternate internet connection if there is weak/slow internet connectivity.
2. Change the default DNS by configuring active network connection settings (Run command ncpa.cpl to open network settings) and set it to open DNS i.e. 8.8.8.8 and then retry to update.
3. If same issue even after several retrieval, check Quick Heal virus database date, If it is older than one month, you can download the Offline Update Packager from http://www.quickheal.com/update
4. If you are using restricted internet connection like any network Firewall/Proxy is configured, then contact to Network Administrator and allow below Quick Heal's domains in your Network Firewall /Proxy :
Domains to allow/exclude:
quickheal.co.in
quickheal.com
dlupdate.quickheal.com
download.quickheal.com
upnfiles.quickheal.com
totsec.quickheal.com
intsec.quickheal.com
avprot.quickheal.com
bitcast-b.bitgravity.com
File extensions to allow/exclude:
*.dat
*.bin
Note: In case of same issue or required assistance, you may raise ticket at https://techsupport.quickheal.com/index.php?/selfhelp/categories so our Technical Support Team can assist you to resolve your query.