Symptoms: You may come across Update error 1002 whenever we try to update Quick Heal Antivirus with the following symptoms:
Cause:
How do I troubleshoot the issue?
1. Retry to update after some time. E.g. After 1 hour. Proceed with steps no. 2 even if same issue upon retrying to update after some time.
2. Change the default DNS by configuring active network connection settings (Run command ncpa.cpl to open network settings) and set it to open DNS i.e. 8.8.8.8 and then retry to update.
3. Even issue is same after retrieval, try to Update Quick Heal with alternate Internet connection having strong Internet Connectivity.
4. If still the issue is same, you can download Oflline Update Packager from http://www.quickheal.com/update
Note: In case of same issue or required assistance, you may raise ticket at http://esupport.quickheal.com/support/tickets/new so our Technical Support Team can assist you to resolve your query.